Fire brings with it, smoke, soot and water damage from firefighting efforts and these are especially invasive and devastating forms of loss. Beyond the actual fire damage itself, the smoke, soot and water damage can extend into the most remote areas of your home or business. These are collateral, or secondary damages and the cost to repair those damages grow exponentially as the minutes and hours pass. Most notable is that the scope of damage caused by these secondary elements is generally as bad, or worse, than the actual fire damage itself. Getting a trusted emergency service provider lined up right away is critical to saving property, money and time.

FWR Professionals deliver specially trained and certified personnel who will mitigate and repair the damages caused by fire, smoke, soot and water. Upon arrival they immediately assess the damaged property, create a plan for moving forward and immediately begin a two-pronged process beginning with:

A. stopping the damage, preserving your personal property, carefully removing that property from the damaged structure to stop continuing or additional damages then, quickly restoring those items in our certified clean rooms.

Meanwhile, our structure specialists are: 
B. on the scene conducting debris removal, clean-up, dry-out, smoke and soot removal, temporary repairs and applicable structural services in order to prepare your property for restoration. At this point, we are ready to meet with you and your insurance company to evaluate the structure for restoration.

NOTE: Our work complies with your contractual duty to your insurance company to stop the damage, mitigate further loss and damage and perform temporary repairs. This means our services are covered by insurance. As a result, you should not incur any out of pocket expense or up front payments to get started.

• Damage Property Project Designer [PD]
• Professional Project Manager [PPM]
• Applied Structural Drying Technicians [ASDT]
• Fire & Smoke Restoration Technicians [FSRT]
• Odor Control Technician [OCT]
• Indoor Air Quality / Mold Mitigation Specialist
• Upholstery & Fabric Cleaning Technician [UFT]
• Water Damage Restoration Technicians [WRT]
• Water Damage Restoration Technicians [WRT]
• Contents & Inventory Specialist [CIS]
• Certified Appraiser of Personal Property [CAPP]
• Cost-Approach Structural Damage Appraiser
• Structural engineer [PE]
• Rigger and Structural Shoring Specialist

• Step 1: Emergency Contact;
• Step 2: Inspection and Fire Damage Assessment;
• Step 3: Personal Property, Contents, Protection, Pack Out, Cleaning, Restoration;
• Step 4: Water Removal, Drying, Fast Dehumidification;
• Step 5: Emergency Building Repairs, Board-up, Roof Tarp;
• Step 6: Removal of Soot and Smoke;
• Step 7: Cleaning and Sanitizing;
• Step 8: Building / Structure Restoration;
• Step 9: Additional Living Expense services [ALE / Loss of Use];
• Step 10: Move-In, Resetting Personal / Business Property

Every fire is different and each requires a unique response. Despite this, the general protocols and their priority stay pretty much the same. The steps laid out here should provide a broad outline of the full-service fire damage work we do. Again, there are likely to be subtle nuances between this list and your unique loss conditions but the steps remain fundamentally the same.  Please let us know of any questions you may have about our fire damage services. FWR Professionals can be reached 24/7:  (585) 622-4621

Step 1: Emergency Contact

First, contact a trusted emergent service provider; they’ll ask some questions; try to give them as much detail as possible about the nature and extent of damage - it’s best if your emergency service provider has a good understanding of the loss circumstances in order to deliver the best-suited equipment and the best-suited skills as quickly as possible. If you cannot answer all their questions, it’s ok, however never go back into a fire damaged structure and never go into a wet basement!

FWR Professionals can be reached 24/7: (585) 622-4621

Step 2: Inspection and Fire Damage Assessment

Upon arrival, in order to fully determine the extent of the fire, smoke, soot and/or water damage, FWR’s certified Project Designer will perform a detailed assessment of the immediate damage as well as surrounding / common areas of the property. They will immediately communicate their findings then establish a written protocol for stopping the damage and protecting the property and personal contents from further damage. These emergency services are covered by insurance and are a contractual requirement of insurance coverage.

Step 3: Personal Property, Contents, Pack Out, Asset Protection, Cleaning, Restoration:

Almost immediately, damaged and at-risk personal property and content items will be removed from the damaged location for damage mitigation, cleaning and restoration.  This is a big step to immediately preserving your valuable and sentimental property items. Our contents professionals and movers carefully and respectfully remove both damage and undamaged personal property to our secure clean rooms for professional contents restoration. Moving your property out may seem like a big step and it is. However, it is important that every effort be made to protect property from further damage while salvaging, cleaning, conserving and restoring: valuables, arts, sentiment items, photos, furnishings, electronics and other high value assets. This also permits our structure cleaning, restoration personnel the space to effectively perform their work. These emergency services are covered by insurance and are a contractual requirement of insurance coverage.

Step 4: Water Removal and Drying:

‍The process of removing water from the structure begins almost immediately and is designed to remove the majority of the water. We then utilize specialized fans, air movers, air scrubbers, dehumidification equipment to complete the water removal and drying process. These emergency services are covered by insurance and are a contractual requirement of insurance coverage.

Step 5: Emergency Building Services, Board-up, Roof Tarp: 

Fire, and firefighters, often make holes where they wouldn’t normally be found in roofs, walls, ceilings, doors and windows. As well, fire damage can obviously compromise the structural integrity of the building. In order to protect your property from the additional loss or damage due to weather, collapse, spoliation or would-be thieves, FWR Professionals provide immediate repairs, shoring, bracing, board up, tarping, enclosures, interior partitioning, fences, barricades and security services on an emergency basis to prevent additional damage and liability. These emergency services are covered by insurance and are a contractual requirement of insurance coverage.

Step 6: Removal of Soot and Smoke: 

FWR Professionals use specialized equipment and techniques to remove smoke and soot from floors, walls, ceilings, doors, cabinetry and other finished surfaces in preparation for restoration. These steps may be followed with wood and paint refinishing, stain killing treatments, odor removal and others. These emergency services are covered by insurance and are a contractual requirement of insurance coverage.

Step 7: Cleaning and Sanitizing:

FWR’s structure experts thoroughly clean and sanitize the damaged portions of the structure in preparation for restoration. In the case of smoke, soot and water damage, this may also include application of ozone treatment, sanitizing antimicrobial applications to mitigate the potential for growth of mold and other waterborne organisms, barriers to future mold growth and finally, deodorizing where necessary. These emergency services are covered by insurance and are a contractual requirement of insurance coverage.

Step 8: Building / Structure Restoration

‍Once the above work is complete, FWR meets with you and/or your adjuster to reach a comprehensive and detailed scope of loss and damage. Upon agreement with you and the insurance company for repairs, the restoration process can begin. 
Please note that FWR accepts restoration work on a case-by-case basis.

Step 9: Additional Living Expense: Loss of Use: Services:
‍
Additional Living Expense and/or Loss of Use coverages are found in most Homeowner’s or Renter’s Policies. This coverage pays for your additional living expenses while you are out of your home and unable to live the lifestyle to which you are accustomed. 
FWR provides temporary housing in furnished or unfurnished locations as well as temporary houseware during the time you are out of your home. Let us know if you require these services.

These services are typically covered by insurance. Ask us for more information. 
Please note that FWR accepts restoration work on a case-by-case basis.

Step 10: Move-in, Resetting Personal / Business Property:

‍As soon as the restoration process is complete, FWR will move your new and restored property back into your home or business from both our Climatrol storage and your temporary location. At your direction, our Interiors Specialist and their team will reset your furnishings, professionally hang arts, draperies and other interior finishes then remove all boxes and packing materials. 
These services are typically covered by insurance. Ask us for more information. 

(585) 622-4621